The website operator Agency Xtrace is located in Austria and the official language is German. You will find detailed information about data protection and right of withdrawal in German language following this link.
But as a service for our non-german speaking customers we are providing the following summary.
All access to our homepage and all accesses to files stored on our website are logged. This saving is for system-related and statistical purposes: name of file accessed, date and time of access, data volume transferred, report on successful access, web browser, ip address of accessing computer and accessing domain. Further personal data is only recorded if this information is provided in line with an enquiry. Your personal data will not be forwarded to third parties. we cannot link the ip number from the log file to you personally and this will remain impossible.
Duty to supply information to clients
The data the client has provided are required for the performance of a contract or to take steps prior to entering into a contract. Without these data, we cannot conclude the contract with the client. We have a legal obligation to process the data we received from the client, namely the “trade order” and “accounting laws”.
The non-provision of your data will affect that we will not be able
- to verify the legal interest of the assignment (which is compellingly)
- to provide a valid invoice.
We store your personal data for 7 years.
We disclose your data to the following recipients:
- tax advisor
- in certain circumstances the financial authority
You can reach us at:
Agentur Xtrace eingetragenes Unternehmen für Detektiv- und Sicherheitsoperationen
A-1010 Wien, Kärntner Ring 5 -7 | 7th floor (personally by appointment)
T: + 43 (0)1 – 367 53 18; F: +43 (0)1 – 2533 033 77 22; E-Mail: email@example.com
Basically, you have the right to access, rectification, erasure, restriction, data portability and to object. Contact us about this. If you believe that the processing of your data contravenes data-protection law or your legal claim to protection of your data has been violated in some other way, you can complain to the supervisory authorities. The Data Protection Authority is responsible for this in Austria.
Contact address Supervisory Autority for the complaince with data protection regulations in Austria:
T: +43 1 531 15-202525: F: +43 1 531 15-202690; E: firstname.lastname@example.org; W: www.dsb.gv.at
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Right of Withdrawal / Consumer Protection
Right of Withdrawal
You have the right, within fourteen days without giving any reason between you and the agency xtrace registered company for investigation and security operations contract to revoke. The revocation period is fourteen days from the date of the contract.
To exercise your right of withdrawal, you must contact us, the agency xtrace registered company for investigation and security operations by means of a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we have sent you all payments that we have received from you, including delivery charges (except for the additional costs that result from giving you a different delivery method than the one we offer , have chosen the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees. Should the agency xtrace registered company for investigation and security operations, may already have started the assignment, so you have to pay us a reasonable amount. This share must correspond to the services already provided by the date on which you inform us of the exercise of the right of withdrawal in relation to this contract compared to the total volume of services provided for in the contract.
If the client expressly requests premature action within the open period of revocation, he / she acknowledges that the revocation right of this contract acc. § 11 FAGG no longer exists.