Privacy Policy and Right of Withdrawal

The website operator Agency Xtrace is located in Austria and the official language is German. You will find detailed information about data protection and right of withdrawal in German language following this link.

But as a service for our non-german speaking customers we are providing the following summary.

Privacy Policy / Data Protection

Access data

All access to our homepage and all accesses to files stored on our website are logged. This saving is for system-related and statistical purposes: name of file accessed, date and time of access, data volume transferred, report on successful access, web browser, ip address of accessing computer and accessing domain. Further personal data is only recorded if this information is provided in line with an enquiry. Your personal data will not be forwarded to third parties. we cannot link the ip number from the log file to you personally and this will remain impossible.

Duty to supply information to clients

The data the client has provided are required for the performance of a contract or to take steps prior to entering into a contract. Without these data, we cannot conclude the contract with the client. We have a legal obligation to process the data we received from the client, namely the “trade order” and “accounting laws”.

The non-provision of your data will affect that we will not be able

  • to verify the legal interest of the assignment (which is compellingly)
  • to provide a valid invoice.

We store your personal data for 7 years.

We disclose your data to the following recipients:

  • tax advisor
  • in certain circumstances the financial authority


You can reach us at:

Agentur Xtrace eingetragenes Unternehmen für Detektiv- und Sicherheitsoperationen

A-1010 Wien, Kärntner Ring 5 -7  | 7th floor  (personally by appointment)

T: + 43 (0)1 – 367 53 18; F: +43 (0)1 – 2533 033 77 22; E-Mail:

Additional information

Basically, you have the right to access, rectification, erasure, restriction, data portability and to object. Contact us about this. If you believe that the processing of your data contravenes data-protection law or your legal claim to protection of your data has been violated in some other way, you can complain to the supervisory authorities. The Data Protection Authority is responsible for this in Austria.

Contact address Supervisory Autority for the complaince with data protection regulations in Austria:

Österreichische Datenschutzbehörde
Wickenburggasse 8-10
1080 Wien
T: +43 1 531 15-202525: F: +43 1 531 15-202690; E:; W:

Cookie policy

Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. Disabling cookies may limit the functionality of this website.

This website uses the following cookies:

  • cookie_notice_accepted: cookie for storing the selection that cookies are accepted; storage duration: 1 month
  • wordpress_test_cookie: test Cookie to determine if cookies can be set; storage duration: browser session
  • fusionredux_current_tab: cookie to ensure the functionality of the website; storage duration: 1 week

If you access this website via Google Search, Facebook, Google+, Instagram, Twitter or any other website, the website operator has no influence on cookies set by Google, Facebook, etc., nor access to them.

For information on the cookies Google and Facebook use, please see following links.


Right of Withdrawal / Consumer Protection

Right of Withdrawal

You have the right, within fourteen days without giving any reason between you and the agency xtrace registered company for investigation and security operations contract to revoke. The revocation period is fourteen days from the date of the contract.

To exercise your right of withdrawal, you must contact us, the agency xtrace registered company for investigation and security operations by means of a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.  In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we have sent you all payments that we have received from you, including delivery charges (except for the additional costs that result from giving you a different delivery method than the one we offer , have chosen the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees. Should the agency xtrace registered company for investigation and security operations, may already have started the assignment, so you have to pay us a reasonable amount. This share must correspond to the services already provided by the date on which you inform us of the exercise of the right of withdrawal in relation to this contract compared to the total volume of services provided for in the contract.

Premature action

If the client expressly requests premature action within the open period of revocation, he / she acknowledges that the revocation right of this contract acc. § 11 FAGG no longer exists.